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FAQ - Frequently Asked Questions


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Account Management

Sign in to by clicking on Sign In and (for organizations) entering your login credentials, or (for physicians) your birthdate (m/d/yyyy) and AOA number or First and Last name registered with the AOA. If you are unable to login please contact the AOIA.

On the Sign In page click on forgot customer ID or password, input your customer ID to retrieve your password, or the email registered to your account to retrieve customer ID. An email with the information will be sent to the email registered to the account.

Once logged in click "Edit Account" at the top of the page. On the Edit Your Account Information page you will find the Change Password link under your account information.

We accept American Express, Discover, MasterCard, and Visa. In the near future, will accept electronic checks.

Account Balance is displayed at the top of the "Transactions" and "Add Funds" pages.

Once logged in funds can be added on the "Add Funds" page.

On the order profiles screen, select deduct from account balance in the payment options.

Unused account balances will be refunded upon written request on company letterhead. Please send a letter of request to

If you have access to the email address that would have been used for the account, try Account Retrieval, otherwise please send a message with your organization's name to or call (888) 62-MYAOA (888-626-9262), to inquire regarding a possible existing account.

Please send a message to noting the Customer ID for both accounts and which one you would like to use as a main account going forward. AOIA staff will transfer the funds from the duplicate account into the requested main account.


AOA members send or order Profiles through at no cost. All other orders from are subject to the following fees:

Physician, Nonmember of AOA: $25 per Profile
Healthcare Organization:

(click here for list of healthcare organization types)
$25 per Profile

($25/ Profile for mail or phone orders)

Check to make sure you have entered the correct information into the search fields. If the issue persists please contact the AOIA for assistance.

If a profile you have purchased or sent contains incorrect data of any kind please contact AOIA and we will send a corrected Profile Report upon update of the incorrect information.

No, charges are not refundable. However, a replacement Official Physician Profile Report will be issued for incorrect orders on a case to case basis. Please contact

AOA members can view an unofficial digital copy of their profile free of charge online after logging in. This feature is only available for members of the AOA. Unofficial copies are not sufficient as primary source verification for state licensing or credential verificaiton purposes.

On the Order Profiles page State Boards can be selected from the "State Boards" list. Selected State Boards will appear in the Selected State Boards list.

Yes, it can be specially ordered. Mailing a Profile will include an additional shipping and handle charge. There may be a delay in delivery if mail option is selected over electronic delivery.


Yes, CVOs may purchase Official Physician Profile Reports after signing and submitting a licensing agreement with the AOIA.

Does your organization conduct credentials verification for multiple facilities, offices or clients?
Does your organization report the credentialing information to clients?
Does your organization have systems in place to protect the confidentiality and integrity of the information?

If you answered yes to any of the questions above, your organization is a CVO. CVOs are required to sign a contract to obtain the Official Physician Profile Report. Complete and submit the "CVO Agreement for Profiles" to
Once we receive the signed contract, you will be given a Customer ID and Password to access the system and begin ordering profiles online.

Profile Data

Phone: (888) 62-MYAOA (888-626-9262)

The Official Physician Profile Report features comprehensive, up-to-date, primary-source information from the AOIA. See the sample profile for a detailed description.

You will receive an email alert when there is a change to the board certification or postdoctoral training status for a period of 18 months from the order date. This will include updates to Osteopathic Continuous Certification (OCC) or Maintenance of Certification (MOC).

Element 7.1 (CORE) Faculty and Staff Resources and Qualifications:

At all educational teaching sites, including affiliated sites, a COM must have sufficient faculty and staff resources to achieve the program mission, including part time and adjunct faculty, and preceptors who are appropriately trained and credentialed. The physician faculty, in the patient care environment, must hold current medical licensure and board certification/ board eligibility. The non-physician faculty must have appropriate qualifications in their fields.

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The AOIA is located at 142 East Ontario St, Chicago, IL, 60611.